Privacy policy

At ShopDNS, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase. Please read this privacy policy carefully. By using the site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

  • Personal Data: While purchasing or registering on our site, you may provide us with personally identifiable information, such as your Name, Shipping Address, and Billing Address.

  • Payment Information: All payment transactions are processed securely through our third-party payment gateways using credit cards, debit cards, or direct bank transfers. ShopDNS does not store your credit card or financial details on our servers.

  • Device and Usage Data: We automatically collect information about your device and how you interact with our store. This includes your IP address, browser type, pages visited, and cookies.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders (including shipping and tracking).

  • Communicate with you through your account dashboard regarding your orders, account status, or customer service inquiries.

  • Screen orders for potential risk or fraud.

  • Send you promotional updates about our collections (only if you have opted in via your account preferences).

3. Sharing Your Personal Information

We only share your personal data with trusted third parties that help us run our store:

  • Service Providers: We share your data with shipping couriers (to deliver your packages) and e-commerce platform providers.

  • Legal Compliance: We may share your information to comply with applicable UK laws and regulations, or to respond to a lawful request.

4. Cookies

We use cookies to enhance your browsing experience, remember your shopping cart items, and analyze website traffic. You can choose to disable cookies through your browser settings, but please note that some parts of our store may not function properly as a result.

5. Your Rights Under UK GDPR

If you are a resident of the United Kingdom, you have specific rights regarding your personal data:

  • The right to access the personal data we hold about you.

  • The right to rectification (to correct any inaccurate information).

  • The right to erasure (the right to ask us to delete your personal data).

  • The right to withdraw consent at any time for marketing communications.

To exercise any of these rights, please submit a request directly through your store account customer support portal.

6. Data Retention

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.