Shipping policy

Thank you for shopping at ShopDNS! We are committed to delivering your orders quickly and securely across the UK. Below you will find the details of our shipping terms and conditions.

1. Delivery Timeline

We strive to get your products to your doorstep as quickly as possible.

• Standard Delivery Time: All orders are processed and delivered within 7 business days (excluding weekends and public holidays) from the date of purchase.

• Processing Time: Orders are usually dispatched within 1–2 business days. Once shipped, you will receive a confirmation email with your tracking details.

2. Shipping Rates

• Standard Shipping: [Insert Shipping Price, e.g., £3.99 or "Free on orders over £40"].

• Shipping charges for your order will be calculated and displayed clearly at checkout.

3. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing a tracking number and a link. You can use this link to track the live progress of your delivery.

4. Shipping Destinations

Currently, ShopDNS operates and delivers exclusively within the United Kingdom (UK). We cover England, Scotland, Wales, and Northern Ireland.

Note: Deliveries to remote areas (such as the Scottish Highlands or offshore islands) may occasionally take an extra 1–2 days beyond our standard 7-day timeline.

5. Incorrect Addresses & Undeliverable Packages

Please ensure that your shipping address is entered correctly at checkout.

• ShopDNS is not responsible for orders that are misdelivered or lost due to an incorrect or incomplete address provided by the customer.

• If a package is returned to us due to an incorrect address, the customer will be responsible for the shipping costs to resend the item.

6. Damaged or Lost Packages

If your order arrives damaged, or if it has been more than 7 business days and you have not received your package, please contact our customer support immediately. We will investigate with the courier and resolve the issue for you right away.